Justice Department Releases Language Access Plan to Expand Access to Department Resources and Programs

The Justice Department today released an updated Department-wide Language Access Plan to help ensure that all individuals, regardless of language used, have access to and are able to fully participate in the Department’s programs, activities, and services. The Language Access Plan provides guidance to Department offices to help them bolster language access planning, which includes understanding the needs of communities with limited English proficiency, improving translation and interpretation services, promoting quality assurance of those services, and expanding the range of tools available to serve the public. 

“Language barriers should not stand in the way of access to government services,” said Attorney General Merrick B. Garland. “This updated Language Access Plan is an important step toward ensuring that everyone can report crimes, access important resources, and seek help from the Justice Department when they need it.”

“Expansive language access furthers the Justice Department’s mission to uphold the rule of law, keep our country safe, and protect civil rights,” said Deputy Attorney General Lisa O. Monaco. “I am proud of the work the Department is doing to modernize, streamline, and improve our language resources and policies to better serve all Americans, including individuals who face language barriers.”

“Every person in this country deserves meaningful access to government services and programs,” said Associate Attorney General Vanita Gupta. “These updated policies reflect the Justice Department’s commitment to removing the language barriers that prevent many communities from understanding their rights, reporting crimes, or otherwise having full and equal access to the Department’s resources.”

The updated Language Access Plan is issued pursuant to Attorney General Garland’s November 2022 Memorandum for Heads of Federal Agencies, Heads of Civil Rights Offices, and General Counsels Regarding Strengthening the Federal Government’s Commitment to Language Access, which directed the Justice Department’s Civil Rights Division to work with federal agencies to improve efforts to ensure meaningful language access and to revise and update their language access plans and policies accordingly. It also marks the 23rd anniversary of Executive Order 13166, Improving Access to Services for Persons with Limited English Proficiency (Aug. 16, 2000), which requires federal agencies to develop and implement systems enabling people with limited English proficiency to meaningfully access their services.

The Office for Access to Justice led development of the Department’s updated plan, working with the Department’s Language Access Working Group and the Civil Rights Division. This work is part of the Office of Access to Justice (ATJ) and the Working Group’s broader leadership of Department efforts to expand language access resources, improve awareness of language access issues, and provide training and technical assistance to other offices within DOJ and across the federal government.

“Access to justice means language access,” said ATJ Director Rachel Rossi. “Through the updated policies in this Language Access Plan, we recommit to expanded language access as a central component of all Department programs and activities.”

The Civil Rights Division, in accordance with Attorney General Garland’s memorandum and its responsibility to ensure consistent and coordinated government-wide compliance with Executive Order 13166 and Title VI of the Civil Rights Act of 1964, also provided in-depth technical assistance and engaged with external stakeholders to assist the Department and other federal agencies update and revise their language access plans. The division brought over 35 federal agencies together for sessions that engaged experts and federal staff to identify effective use of qualified bilingual employees, how to build multilingual digital content, and the unique language access needs of people who speak Indigenous languages or have a disability. Today, the division also adds a new guide to support agency efforts to collect language data and post multilingual content to its catalogue of language access resources on www.LEP.gov. 

“This revised Language Access Plan underscores the Department’s continued commitment to language access in our own programs and activities,” said Assistant Attorney General Kristen Clarke of the Justice Department’s Civil Rights Division. “We look forward to publishing all revised agency language access plans on www.LEP.gov to help ensure that all stakeholders know how to obtain meaningful language access when engaging with the federal government.”

The updated plan will be translated into a number of languages and will be available on the Department’s website using the Department’s recently launched language selector tool.

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